Cancellation Policy

The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.

The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.

In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.

In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

Helllo reserves the right to accept the cancellation of any order.  Helllo also reserves the right to waive off or modify the time window or cancellation fee from time to time.

Returns Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. Users may return or apply to return a product within 7 days of delivery. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer to the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy 

Note that refund is processed and credited to your account after the seller receives it.

Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product. 

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller. Refund is credited into your source account within 7 to 15 days of your cancellation/ return request day.

• In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

• In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion.

• During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. For products where installation is provided by our service partners, do not open the product packaging by yourself. Our authorized personnel shall help in unboxing and installation of the product.

Helllo holds the right to restrict the number of returns created per order unit, post the evaluation of the product/order defect is undertaken by Helllo’s authorized representative.

For further details, you can reach out to use at: [email protected]