CREATE NEW HELLLO-VENDOR ACCOUNT

This document is an electronic record in terms of Information Technology Act, 2000 (“IT Act, 2000”), the applicable rules thereunder and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing the rules and regulations, privacy policy and Terms of Use for access to or usage of www.helllo.in website.

The domain name www.helllo.in including the related mobile site and mobile application as well as the Vendor portal is owned and operated by Helllo, a company incorporated under the Companies Act, 1956, with its registered office at Mumbai, India.

For the purpose of the Terms of Use (hereinafter referred to as “ToU”), wherever the context so requires, ‘Vendor’ shall relate to any natural or legal person who has agreed to become a Vendor/ and or Service Provider on the Platform by providing registration data while registering on the Platform using computer systems. The word ‘user’ shall collectively imply a Vendor, a Buyer, and any visitor on the Platform and the terms ‘we’, ‘us’ and ‘our’ shall mean Helllo.

Your use of the Platform and the features therein is governed by the following terms and conditions (ToU) including applicable policies available on the Platform, notifications and communications sent to you on the Platform which are incorporated herein by way of reference. If you transact on the Platform, you shall be subject to the policies that are applicable to the Platform for such a transaction. By mere use of the Platform you shall be contracting with Helllo, and these terms and conditions including the policies constitute your binding obligations to Helllo.

When you use any current or future services provided by us through the Platform you will be subject to the rules, guidelines, policies, terms and conditions applicable to such services and they shall be deemed incorporated into the ToU and considered a part and parcel of the ToU. We reserve the right, at our sole discretion, to change, modify, add, or remove portions of the ToU at any time. We will notify you through any of the communication modes as mentioned in this ToU in case of any changes or updates to the ToU that materially impact your use of the Platform. Your continued use of the Platform following the changes or updates will mean that you accept and agree to the revisions. As long as you comply with the ToU, we grant you a personal, non-exclusive, non-transferable, and limited privilege to enter and use the Platform.
ACCESSING, BROWSING, OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT WITH ALL THE TERMS AND CONDITIONS UNDER THE ToU. PLEASE READ THE ToU CAREFULLY BEFORE PROCEEDING. By implicitly or expressly accepting the ToU, you also accept and agree to be bound by all of Helllo’s policies applicable to you, as amended, from time to time.

Vendor Eligibility

The use of the Platform is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are 'incompetent to contract' within the meaning of the Indian Contract Act, 1872, including minors, un-discharged insolvents etc. are not eligible to use the Platform. If you are a minor i.e. under the age of 18 years, you shall not register as a Vendor on the Platform, transact or use the Platform. Helllo reserves the right to terminate your registration and/or refuse you access to the Platform if it is brought to Helllo’s notice or discovered that you are under the age of 18 years. If you register as a business entity, you represent that you are duly authorised by the business entity to accept the ToU and you have the authority to bind the business entity to the ToU.

Your Account and Registration Obligations

In the course of your use of the Platform, you agree to furnish your details and information as requested by us from time to time including, but not limited to, the following information, to register as a Vendor :
Vendor Complete Name
Vendor Complete Address
Vendor Complete Contact details
Vendor Grievance Officer details for Consumer Complaints
Phone no.
Email Address
GSTIN
PAN
Business Pan
Pincode
Pick-up Address
Registered Address - Principal geographic address of its headquarters and all branches
Bank A/c Details
Account Holder Name
Canceled Cheque
Signature
Display Legal Name
Legal Name / Trade Name
Contractual information (SLA)
Total price in single figure of any goods / service (break up price / charges, if any)
Relevant details of goods including Manufacturer / Packer / Name and Complete Address
Relevant details of imported goods including Name and details of Importer with correct Country of Origin (Country’s full name)
Relevant guarantee or warranties applicable to all goods / services you are selling on the platform
You agree that you have necessary licences and permits for the sale on the Platform which shall be including but not limited to the licences required by all applicable laws.
You shall remain responsible for maintaining confidentiality of this information, as well as your display name, login and password details. You agree that if you provide any information which is untrue, inaccurate, not current, or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, incomplete, or not in accordance with the ToU, we shall have the right to suspend or terminate your account on the Platform or indefinitely block you from accessing the Platform.

You provide the power and authority to us to address customer grievances on your behalf in respect of products sold by you. This authority shall include performing incidental acts which are specifically required to be carried out and perform the specific authority granted herein. You also provide your consent to populate your details, including, but not limited to, the Vendor Address, provided by you at the time of registration on the Vendor Portal, on the products listed by you on the platform.

Vendor Account Deactivation

As per our policy, if a Vendor requests for a closure of the account, the account will be put on hold for a period of 90 days to ensure smooth closure of transactions which have been made prior to his closure request and this will be available to the said Vendor for downloading payment and taxation reports, if required. After 90 days, the Vendor would be required to reach out to us confirming that he has downloaded the reports and requesting for a deactivation again. Upon receiving this confirmation, the Vendor’s account will be deactivated provided there are no outstanding payments due from the Vendor, with certain information being retained by Helllo at all times, such as registered mobile number, registered email ID, GSTIN and other transaction related information. Such information is being retained for audit purposes and to prevent fraudulent acts by the Vendors in the future. If a Vendor decides to commence his business with Helllo again, he/she will not be able to create a new account but the older account can be restored if it is required.

Communications

When you use the Platform or send emails, other data, information, or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically or as and when required. We may communicate with you by email or any other mode of communication, electronic or otherwise.
Platform for Transaction and Communication
The Platform is a platform that users utilise to independently meet and interact with one another for their transactions. Helllo is not and cannot be a party to any transaction or dispute between users on the Platform.

Consequently:

All commercial / contractual terms are offered by you and agreed upon between you and Buyers alone. The commercial / contractual terms include (without limitation) price, shipping costs, payment methods and terms, date, period, and mode of delivery, and warranties and after-sales services related to products and services. Helllo does not determine, advise, have any control, or in any way involve itself in the offering or acceptance of such commercial / contractual terms between you and Buyers.
Helllo does not make any representations or warranties regarding specifics (such as quality, value, and saleability) of the products or services proposed to be sold, offered to be sold or purchased on the Platform. Helllo does not implicitly or explicitly support or endorse the sale or purchase of any products and services on the Platform. Helllo accepts no liability for any errors or omissions of third parties in relation to the products and services.
Helllo is not responsible for any non-performance or breach of any contract between you and Buyers. Helllo cannot and does not guarantee that you and Buyers concerned will perform transaction(s) concluded on the Platform. Helllo shall not and is not required to mediate or resolve disputes or disagreements between you and Buyers.
Helllo does not make any representations or warranties regarding item-specifics (such as legal title, creditworthiness, identity, etc.) of any of its users. You are advised to independently verify the bona fides of any particular Buyer you choose to deal with on the Platform and use your best judgement in that regard.
Helllo does not at any point in time during a transaction between you and a Buyer on the Platform come into or take possession of any of the products or services offered by you, gain title to or have any rights or claims over the products or services offered by you to the Buyer. At no time shall Helllo hold any right / title to or interest in the items nor have any obligations or liabilities with respect to such a contract. Helllo is not responsible for unsatisfactory or delayed performance of services, damages, or delays as a result of items which are out of stock, unavailable, or back-ordered.
The Platform is only a platform that can be utilised by you to reach a larger Customer base to sell items or services. Helllo only provides a platform for communication and it is agreed that the contract for sale of any products or services shall be a strictly bipartite contract between you and the Buyer.
You release and indemnify Helllo and / or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the users on the Platform and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts on that behalf, Helllo cannot control the information provided by other users which is made available on the Platform. You may find other user's information to be offensive, harmful, inaccurate or deceptive. Please use caution and practise safe trading when using the Platform. Please note that there may be risks in dealing with underage persons or people acting under false pretence.

Platform Services

Helllo provides marketplace platform technology and related services which includes, development and/or change management of tech provided, third party software procurement, software support, technical support, connectivity (access) to console, file or document storage, authentication and authorisation, goods and service tax (GST) system for compliance, enable GSP (GST Suvidha Provider) service wherever applicable, email alerts regarding various services being provided, reconciliation, dash- board and reports to facilitate reconciliation.
Helllo provides logistic services through its logistic service provider (“LSP”). The LSP may use surface or air and provide various service options such as next day delivery, same day delivery, priority and no rush delivery etc, from time to time and cash on delivery or pre-paid method of payment, including but not limited to debit card, credit card etc.
For availing services from Helllo, please refer to the policies provided under the Vendor Learning Centre.

Use of the Platform

You agree and understand that Helllo and the Platform merely provide hosting services to its registered users and persons browsing / visiting the Platform. All items advertised / listed and the contents therein are advertised and listed by registered users and are third party user generated contents. Helllo shall bear no responsibility or liability in relation to or arising out of third party user generated content. Helllo neither originates nor initiates the transmission nor selects the sender and receiver of the transmission nor selects nor modifies the information contained in the transmission. Helllo is merely an intermediary and does not interfere in the transaction between Buyers and Vendors.
You agree, undertake and confirm that your use of the Platform shall be strictly governed by the following binding principles:
You shall not host, display, upload, modify, publish, transmit, update or share any information or image which:
Belongs to another person and over which you have no right;
Is grossly harmful, harassing, blasphemous, defamatory, bigotry, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever, or unlawfully threatening or harassing, including but not limited to ‘indecent representation of women’ within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
Is false, inaccurate or misleading in any way.
is patently offensive to the online community, such as sexually explicit content or content that promotes obscenity, pedophilia, racism, bigotry, hatred, or physical harm of any kind against any group or individual;
harasses or advocates harassment of another person;
involves the transmission of ‘junk mail’, ‘chain letters’, unsolicited mass mailing, or ‘spamming’; including spamming by ways of unrelated feedbacks on surveys;
promotes illegal activity or conduct that is abusive, threatening, obscene, defamatory, or libellous;
infringes upon or violates any third party's rights [including but not limited to intellectual property rights, rights of privacy (including without limitation unauthorised disclosure of a person's name, email address, physical address, or phone number) or rights of publicity];
promotes an illegal or unauthorised copy of another person's copyrighted work (see 'Copyright complaint' below for instructions on how to lodge a complaint about uploaded copyrighted material) such as providing pirated computer programs or links, information to circumvent manufacturer-installed copy-protect devices, or pirated music or links to pirated music files;
contains restricted or password-only access pages, hidden pages or images or URLs leading to any other pages (those not linked to or from another accessible page);
provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, providing or creating computer viruses;
contains unauthorised videos, photographs or images of another person (whether a minor or an adult);
tries to gain unauthorised access or exceeds the scope of authorised access to the Platform, profiles, blogs, communities, account information, bulletins, friend requests, or other areas of the Platform, or solicits passwords or personal identifying information for commercial or unlawful purposes from other users on the Platform;
engages in commercial activities and / or sales such as contests, sweepstakes, barter, advertising, pyramid schemes, or the buying or selling of ‘virtual’ items related to the Platform without our prior written consent.
Throughout the ToU, Helllo’s prior written consent means a communication coming from Helllo’s Legal Department in response to your request and specifically addressing the activities or conduct for which you have sought authorization;
solicits gambling or engages in any gambling activity which we, at our sole discretion, believe is or could be construed as being illegal;
interferes with another’s use and enjoyment of the Platform;
refers to any website / URL which, at our sole discretion, contains material that is inappropriate for the Platform or any other website and content that is prohibited or violates the letter and spirit of ToU;
harms minors in any way;
infringes any patent, trademark, copyright, proprietary rights, third-party’s trade secrets, rights of publicity, or privacy, is fraudulent, or involves the sale of counterfeit or stolen items;
violates any law for the time being in force;
deceives or misleads the addressee / users about the origin of messages or communicates any information which is grossly offensive or menacing in nature;
impersonates another person;
contains software viruses or any other computer codes, files, or programs designed to interrupt, destroy, or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs, or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept, or expropriate any system, data, or personal information;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any offence or prevents investigation of any offence or is insulting any other nation; offends the religious and national sentiments of the nation as included in ‘Zero Tolerance to Profanity, Hurting National and Religious Sentiments’ policy.
shall, directly or indirectly, offer or attempt to offer trade or attempt to trade in any item which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force;
shall create liability for us or cause us to lose (in whole or part) the services of our Internet Service Provider (“ISPs”) or other suppliers.
You shall not use any ‘deep-link’, ‘page-scrape’, ‘robot’, ‘spider’, automatic device, program, algorithm, methodology, or any similar or equivalent manual process to access, acquire, copy, monitor any portion of the Platform or content or in any way reproduce, or circumvent the navigational structure, presentation of the Platform, or any content to obtain or attempt to obtain any material, documents, or information through any means not purposely made available through the Platform. We reserve our right to bar any such activities.
You shall not attempt to gain unauthorised access to any portion or feature of the Platform, other systems, networks connected to the Platform, server, computer, network, or the services offered on or through the Platform by hacking, password ‘mining’, or any other illegitimate means.
You shall not probe, scan or test the vulnerability of the Platform or any network connected to the Platform or breach the security, authentication measures on the Platform or any network connected to the Platform. You may not reverse look-up, trace or seek to trace information on any other user of or visitor to Platform (including any account on the Platform that is not owned by you) or to its source or exploit the Platform, any service, information made available, or offered by or through the Platform in any way where the purpose is to reveal any information (including but not limited to personal identification or information other than your own information) provided by the Platform.
You shall not make any negative, denigrating, or defamatory statement(s) / comment(s) about us, the brand name or domain name used by us, including Helllo, Helllo affiliates and associated entities, or otherwise engage in any conduct or action that might tarnish the image or reputation of Helllo or Vendors on the platform or otherwise tarnish or dilute any Helllo trademark, service marks, trade name and / or goodwill associated with such trade, service marks or trade name as may be owned or used by us. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Platform or Helllo’s systems, networks, or any systems or networks connected to Helllo.
You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Platform, any transaction being conducted on the Platform or any other person’s use of the Platform.
You shall not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message, transmittal you send to us on or through the Platform, or any service offered on or through the Platform. You may not pretend that you are or represent someone else or impersonate any other individual or entity.
You may not use the Platform or any content for any purpose that is unlawful or prohibited by the ToU or to solicit the performance of any illegal activity or other activity which infringes the rights of Helllo and / or others.
You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000, and the other rules thereunder as applicable and amended from time to time and also all applicable domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Integrated Goods and Services Tax Act, Central Goods and Services Tax Act, Food Safety and Standards Authority of India (FSSAI), relevant State Goods and Services Tax Act or Union Territories Goods and Services Tax Act and Custom Duty, Local Levies as may be applicable) and obtain the necessary licences and permits regarding your use of our Platform, service and / or tools and your listing, purchase, solicitation of offers to purchase, and sale of items or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.
Solely to enable us to use the information you provide us with and so that we do not violate any rights you might have in your information, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, and sub-licensable (through multiple-tiers) right to exercise the copyright, publicity or database rights or any other rights you have in your information for any current or future promotional, advertising and other business activities.

From time to time you shall be responsible for providing information relating to the items or services proposed to be sold by you. In this connection, you undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasise the attributes of such items or services so as to mislead other users on the Platform in any manner.
You shall not engage in advertising or solicitation of other Vendors on the Platform to buy or sell any products or services, including but not limited to products or services related to what is displayed on the Platform. You may not transmit any chain letters or unsolicited commercial or junk email to other users acquired / via the Platform. It shall be a violation of the ToU to use any information obtained from the Platform in order to harass, abuse, or harm others or contact, advertise and sell to or solicit persons other than those who have chosen to buy from you. You understand that we have the right at all times to disclose any information (including the identity of the persons who have provided information or material on the Platform) as necessary to satisfy any law, regulation, or valid governmental request. This may include, without limitation, disclosure of the information in connection with the investigation of an alleged illegal activity or its solicitation and / or response to a lawful court order or subpoena. In addition, we can (and you hereby expressly authorise us to) disclose any information about you to law enforcement or other government officials as we, at our sole discretion, deem necessary or appropriate in connection with the investigation and / or resolution of possible crimes, especially those that may involve personal injury. We reserve the right, but have no obligation, to monitor the material posted on the Platform. Helllo shall have the right, at its sole discretion, to remove any content that violates or is alleged to violate any applicable law or either the spirit or letter of the ToU. Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIAL YOU POST ON THE WEBSITE AND YOUR INDEPENDENT COMMUNICATION WITH THE BUYERS AND OTHER VendorS, REGARDLESS OF FORM. Please be advised that such content posted does not reflect Helllo’s views. In no event shall Helllo assume or have any responsibility or liability for any content posted on the Platform or claims, damages, or losses resulting from its use and / or appearance of it on the Platform. You hereby represent and warrant that you have necessary rights to all the content you provide and all information it contains and that such content shall not infringe any proprietary or other rights of third parties or contain any misleading, libellous, tortious, or otherwise unlawful information.

Your correspondence or business dealings with or participation in the promotion of advertisers on or through the Platform (including payment and delivery of related products or services, any other terms, conditions, warranties, or representations associated with such dealings) are solely between you and such advertisers. We shall not be responsible or liable for any loss or damage of any sort incurred as a result of such dealings or the presence of such advertisers on the Platform.

It is possible that other users (including unauthorised persons or ‘hackers’) may post or transmit offensive or obscene material on the Platform and that you may be involuntarily exposed to such material. It is also possible for others to obtain personal information about you due to your use of the Platform and use such information to harass or injure you. We do not approve of such unauthorised uses but by using the Platform, you acknowledge and agree that we are not responsible for the use of any personal information that you publicly disclose or share with others on the Platform. Please carefully select the type of information that you publicly disclose or share with others on the Platform.

Helllo shall have all the rights to take necessary action and claim damages that may occur due to your involvement / participation in any way on your own or through group(s) of people, intentionally or unintentionally, in DoS (denial of service) / DDoS (Distributed Denial of Services).
Helllo and / or its affiliates may from time to time in partnership / association with its partners and / or third-party sponsors, organise / enable promotional campaigns on the Platform for the benefits of the Customers / Vendors. Partners / third party sponsors may prescribe certain objective qualifying criteria to identify Vendors who will be eligible for the benefits of the campaign. All Vendors who qualify based on the objective criteria provided by such sponsors of the campaign will be auto opted-in and be able to obtain the benefits of such promotional campaigns. In the event any Vendor does not qualify based on the objective criteria, Vendors may choose to participate in such campaigns by expressly opting-in for them. In the event a Vendor opts in for such promotional campaigns that they are not eligible for to enhance their sales, they will have to bear the cost of such promotional campaigns, if any, limited to the sales of their products. For avoidance of any doubt, some Vendors may qualify, and some may not, based on the qualifying criteria set for each individual campaign. Please refer to the campaign communication / notifications for more details, as may be communicated to you from time to time.
You shall strictly comply with all the policies shared by Helllo for ethical working and shall not form any form of cartel or similar arrangement to influence the price or sale on the platform in any form or manner whatsoever.
You shall ensure that the personal data of customers is used only for the purpose of scope of customisation transaction and as per the authorisation received from Helllo/Customer. The personal data shared with the Vendor should be kept confidential and secure and should be deleted post the warranty period. The Vendor shall not use the customer data for any unauthorised purpose.
This ToU and its Annexures constitutes the entire agreement between the Parties pertaining to the subject matter contained herein and supersedes and cancels in all respects all other agreements and understandings of the Parties, whether oral or written, pertaining to the subject matter under this ToU. The terms of this ToU may be modified, amended, varied or waived as per the requirements of Helllo.

Selling

As a registered Vendor, you shall list item(s) for sale on the Platform in accordance with the policies which are incorporated by way of reference in this ToU. You must be legally able to sell the item(s) you list for sale on our Platform and must have all the necessary licences and permits required for such sale. You must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics, pictures or videos that describe your item for sale. All items must be listed in an appropriate category on the Platform. All listed items must be kept in stock for successful fulfilment of sales. The listing description of the item must not be misleading and must describe the actual condition of the product. If the item description does not match the actual condition of the item, you agree to refund any amount that you may have received from the Buyer. You agree not to list a single product in multiple quantities across various categories on the Platform. Helllo reserves the right to delete such multiple listings of the same product listed by you in various categories. Helllo reserves the right to restrict the selling of products originating from certain countries.
You agree when multiple Vendors sell the same product through multiple or similar product page views, Helllo reserves the right to combine and present the best product data to ensure best customer experience.
For Food and Nutrition category, Vendor shall adhere to the minimum balance shelf life norms as provided in FSSAI E-Commerce regulations and timely amendment thereof.
Compliance on selling of Goods / Services
You shall also ensure full compliance with the provisions of Integrated Goods and Services Tax (IGST), Central Goods and Services Tax (CGST) and Union Territory Goods and Services Tax (UTGST) or State Goods and Services Tax (SGST) in respect of the Goods / Services supplied by you.
It is your responsibility to charge appropriate Goods and Services taxes on the supplies affected and remittance of the same to the Government. Helllo shall not be responsible for any deficiency and / or omission on your part.
Pursuant to the tax collection at source provisions under IGST, CGST and / UTGST or SGST, the portal would collect tax collection at source at applicable rates on net value of taxable supplies made through the portal and remit to the appropriate Government.
In case of any mismatches on account of tax collection at source, you shall be required to provide all relevant information to Helllo to correspond with the relevant authorities and also in case of any liability accruing on account of omission shall be your obligation to pay such deficit.
You shall be required to provide the corresponding Harmonised System Nomenclature (HSN) code number for every product listing. In the event that you do not provide the HSN code number that particular product will be delisted and you will no longer be able to sell the product on our platform.
You shall also be required to provide your GSTIN, without which we will not be able to raise an invoice on you. In the event that you do not provide your GSTIN number, transactions on your account will be blocked and orders will not be processed on your account. In the event of you providing your Input Service Distributor Registration Number, Helllo would be issuing an invoice to the ISD GST registration number as furnished by you. It is your responsibility to undertake the necessary compliance required in respect of the said ISD registration number.

Income-tax

Helllo would withhold taxes as applicable under the Income-tax Act, 1961. Currently, Helllo is liable to withhold taxes under section 194-O of the Income-tax Act, 1961 at the applicable rate on sale of goods or provisions of services facilitated on the Platform. Accordingly, the portal would make the payment in respect for sale of goods or provisions of services facilitated through the portal after deducting the applicable taxes.
Where you provide Nil/Lower deduction tax certificate issued under Section 197 of the Income-tax Act, 1961 (‘LDC’), to Helllo, it would deduct/collect taxes at the rates specified in the said certificates. In case, if the said LDCs are modified by the Income-tax Officer subsequently, you are responsible to inform Helllo and any liability arising on account of omission, shall be your obligation.
Helllo will withhold taxes at higher rates as applicable under Section 206AA and Section 206AB of the Income-tax Act, 1961 in case warranted.
Helllo agrees to furnish Form 16A to you within prescribed timelines as per the Income-tax Act, 1961.
You are responsible to collect applicable taxes (‘TCS’) under provisions of Chapter XVII BB of the Income-tax Act, 1961 on sales made or provision of services to buyers and to ensure the requisite compliances in this regard. Helllo will not be liable for any withholding tax or other compliances that will be applicable to the buyer/you in that capacity.
In the event of any conflict between the terms of this clause and any other clause in these terms of use, the provisions of this clause will prevail.
You agree and undertake that You shall not, at any time, purchase more than 25% of your inventory (in terms of annualised value in a financial year), purported to be sold on the Platform, from Helllo or its Group Companies. Group Company shall have the meaning as per the extant Foreign Direct Investment Policy of India. We may require you to provide certification (including auditors certificate) to confirm compliance with this requirement.
We do not mandate that any of your Products should be sold exclusively on the Platform. For the sake of clarity, effective February 01, 2019, Helllo unilaterally waives any obligation on You to sell exclusively on the Platform. Any written or oral arrangements to the contrary, shall stand unilaterally waived.
As per Section 194-O of the Finance Act, 2020, Helllo will deduct TDS on the gross amount of sale (excluding GST) of goods or provision of services provided through the Platform at 0.75% from October 1, 2020 to March 31, 2021 and at 1% thereafter.

Content Posted on the Platform

All text, graphics, Vendor interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork, notes, messages, emails, billboard postings, drawings, profiles, opinions, ideas, images, videos, audio files, other material or information (collectively ‘Content’) are third-party generated Content and Helllo has no responsibility or liability over such third-party generated Content as Helllo is merely an intermediary for the purposes of this ToU. Except as expressly provided in the ToU, no part of the Platform including the Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including ‘mirroring’) to any other computer, server, website or other medium for publication, distribution or any commercial enterprise without Helllo’s prior written consent.
You may use the information on the products and services made available on the Platform for downloading provided you:
do not remove any proprietary notice language in all copies of such Content;
use such Content only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it to any media;
make no modifications to any Content; and
do not make any additional representations or warranties relating to the Content.
You shall be responsible for the Content posted or transmitted on the Platform by You. You grant us non-exclusive, worldwide, perpetual, royalty free and transferable rights in such Content. We shall be entitled to, consistent with our privacy policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of purpose forever, including, but not limited to, promotional and advertising purposes in any media, whether now known or hereafter devised or the creation of derivative work. You agree that any Content you post may be used by us, consistent with this ToU, and you are not entitled to any payment or other compensation for such use.

Limited Licence

Helllo grants Vendors a limited, non-transferable, non-exclusive, non-sub licensable, non-assignable and personal licence to use “Helllo.in” name and / or logo on Vendor’s invoice for transactions concluded on the Platform. Further, Helllo grants Vendors a limited, non-transferable, non-exclusive, non-sublicensable, non-assignable and personal licence to use “Helllo.in” name and / or logo on packing material used by Vendors for delivery of Products sold on the Platform.

Types of Vendors

All registered Vendors are categorised basis the following criteria:
All registered Vendors are categorised basis the following criteria:
Sales achieved by Vendors (revenues and units)
Fulfilment experience provided to Customers (breaches and cancellations)
Percentage of local / zonal shipment out of your overall shipment
Percentage of overall shipments supplied in the same zone to Customers by the Vendor
Customer feedback against the products sold by such Vendors (returns and ratings), etc.
The thresholds for each of these criterias are transparently listed on the Vendor Portal. Basis the categorization / tier, Vendors get benefits including the following:
Reduced rate card for the shipping fees
Account management support
Faster payments
Helllo reserves the right to revise the categories, criteria, and benefits to promote healthy competition amongst the Vendors so that their performance leads to better Customer experience on the Platform.

Vendors under Samarth Program:

Eligibility Criteria for Vendors availing benefits under the Helllo Samarth Program

Vendors selling handcrafted / artisan Products, where handmade / handcrafted products shall mean and include the product which is created entirely by hand, using traditional or non-electrical machines, and majorly with natural materials. The product can be made by a single artisan or a small group of artisans;
Not for profit organisation, should be a section 8 Company / Certificate of Incorporation;
A specially abled entrepreneur, having a disability card issued by the state / district administration or medical duly signed by medical practitioner and counter signed by a civil surgeon or equivalent rank of government hospital;
An artisan or weaver having an artisan / weaver card, Pehchaan ID issued by the state govt, state agency / state department or in a manner such as a government identified cards, etc.;
An Indian Government Entity and Appendices to be filled to avail benefits subject to AC sign-off;
Woman Entrepreneur are eligible to qualify for the program minus the commission benefits;
LGBTQ+ community and sharing a self declaration form as defined by the team, shall qualify for the program minus the commission benefits.

Following benefits are available to the Vendors under the Samarth Program (“collectively benefits”):

Cataloguing / imaging support from Helllo for a maximum of 100 products, or such number as may be provided by Helllo at its discretion;
Account management support;
Priority Vendor support;
Commission benefits as per this addendum.
Further, Helllo may, at its discretion, extend the below mentioned support to Samarth Vendors:
Helllo may provide visibility of Vendor’s products under the “Samarth store” section on the Website;
Helllo authorises the Vendor to use the logo as provided under Annexure A on the images of its products on the Website;
Helllo may, at the request of the Vendor, indicate a disclaimer on the product page (as required by the Vendor) stating that the product(s) are hand-crafted;
Helllo will provide training (virtual or on-ground) to the Vendor.

Payment

Transactions, transaction price and all commercial terms such as delivery, dispatch of products and / or services are as per principal to principal bipartite contractual obligations between Vendors and Buyers and the payment facility is merely used by Vendors and Buyers to facilitate the completion of transactions. Use of the payment facility shall not render Helllo liable or responsible for non–delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after-sales or warranty services or fraud as regards the products and/or services listed on the Platform.
You have specifically authorised Helllo or its service affiliates to collect, process, facilitate, and remit payments and / or the transaction price electronically or through cash on delivery (CoD) to and from Buyers in respect of transactions through payment facility. Your relationship with Helllo is on a principal to principal basis and by accepting the ToU, you agree that Helllo is an independent contractor for all purposes and does not have control of or liability for the products or services that are listed on the Platform and paid for by using the payment facility. Helllo does not guarantee the identity of any User nor does it ensure that a Buyer or a Vendor will complete a transaction.
You understand, accept, and agree that the payment facility provided by Helllo is neither a banking nor financial service, but merely a facilitator providing an electronic, automated online electronic payment facility for receiving payment, or cash on delivery (CoD) payment, collection and remittance for transactions on the Platform using the existing authorised banking infrastructure and credit card payment gateway (PG) network. Further, by providing payment facility, Helllo neither acts as a trustee or fiduciary with respect to transaction or transaction price
It is hereby clarified that cash on delivery (COD) option may not be available for select products or categories, at Helllo’s sole discretion.
All online bank transfers from valid bank accounts are processed using the gateway provided by the respective issuing bank that supports payment facility to provide these services to the users. All such online bank transfers on payment facility are also governed by the terms and conditions agreed to between a Vendor, Buyer and the respective issuing bank.

Dispatch of products and / or services

You, as a Vendor, shall be required to dispatch the products and / or services for every transaction to the Buyer within the time period as provided in the ToU to ensure that the products and / or services are delivered in a timely manner. Further, you will solely be responsible for undertaking transit insurance for products sold by You on the Platform. For avoidance of doubt, Helllo will not be responsible for undertaking any insurance(s) for products sold by Vendors on the Platform.
Vendor shall provide dispatch details and details of after-sales services related to products and services listed by it on the Platform to Helllo in such a manner and within a time period as provided in the policies, failing which the transaction shall stand cancelled.
Vendor shall dispatch the products and / or services using only an approved delivery channel which provides appropriate ‘proof of dispatch’ & ‘proof of delivery’ (PoDs) documentation. Such PoD documentation relating to delivery should be maintained by a Vendor for a period of 3 (three) years from the date of dispatch. The PoDs should be furnished to Helllo on demand within the time frame as notified from time to time.
Vendor agrees that the dispatch details shall be true, correct, and duly authorised and shall not be misleading, fraudulent, false, unauthorised, illegal and shall not contain any misrepresentation of facts.
In case a Vendor fails to provide dispatch details or provides dispatch details not complying with policies, it shall result in consequences as more specifically stated in the ToU and may lead to suspension and / or termination of Vendor account.
Vendor agrees that the transaction price paid by a Buyer will be remitted to a Vendor’s bank account contingent upon the following events:
Buyer confirms the delivery of products and / or services in the transaction;
Buyer does not take any action on payment facility to confirm delivery within such a time period as provided in the policies despite confirmation of dispatch of products and / or services by a Vendor to the Buyer;
Buyer’s refund claim is rejected by Helllo due to any breach of the ToU, policies, and any applicable law;
Once the transaction is completed by the Vendor, the remittance to Vendor shall be made in accordance with RBI Intermediary Guidelines.
Helllo facilitates logistics services through logistics partners for ease of shipment of your goods / products and ensuring better customer experience. Vendor, at its discretion, may route shipments / consignments through the logistics partners.

Prepaid Payment Instruments

Helllo may, either itself or through third-party service providers, offer prepaid instruments as a payment option for transactions on the Platform to users. Any purchases by Buyers on the Platform using the prepaid instruments shall be governed by the following terms and conditions:
Such prepaid instruments may be used to make payments for the products and / or services purchased on the Platform.
Such prepaid instruments can be redeemed by Buyers by selecting the payment mode as may be provided on the Platform.
Such prepaid instruments cannot be used to purchase other prepaid instruments or gift vouchers.
If the order value exceeds the amount of such prepaid instruments, the balance must be paid by the respective Buyer via Credit Card / Debit Card / Internet Banking. COD shall not be available as payment option for such transactions.
If the order value is less than the amount of such prepaid instruments, the outstanding balance (after deduction of order value) will reflect as credit balance for such prepaid instruments.
Prepaid instruments and any unused balance of such prepaid instruments shall expire 1 year from the date of their issue.
Prepaid instruments cannot be redeemed for cash.
Helllo is not responsible if prepaid instruments are lost, stolen, or used without permission.
Buyers can combine and use a maximum of 3 prepaid instruments per order. They can be combined with promotional codes.
Purchases of prepaid instruments are not eligible for cashback offers.
All Vendors on the Platform will accept this prepaid instrument as a payment instrument.
Helllo will make payments to Vendors whose products and / or services have been purchased by Buyers redeeming Electronic Gift Vouchers (EGV) as per the guidelines issued by the Reserve Bank of India from time to time.

Financial Facilities for Customers

Helllo has operationalized tie-ups with multiple partners for providing financial assistance to Customers for purchasing products on the platform and thereby enhancing the transaction capability of Customers. In pursuance of the same, in the event of the Customers opting for the financial assistance program and you duly receiving such amounts from the partners (on behalf of the Customers), you hereby agree to assign all receivables from the Customer for such transaction. Therefore you hereby agree that without any further action on your part, upon receipt of the amount due from such partners, any and all receivables due from the Customers shall stand assigned in favour of the partner. You hereby authorise Helllo to enter into any documentation on your behalf to complete and perfect the assignment. Upon such assignment, the financing partner shall have all the rights as the Vendor may have had in relation to the collection of receivables from the Customer and the Customer shall be required to repay the financing partner directly. The lending partner further reserves the right to assign and transfer such receivables under these terms and conditions to an NBFC / financial institution as it may deem fit.

Charges

Registration on the Platform is free. Helllo does not charge any fee for browsing / registering on the Platform. However, before you list a product or service for sale through the Platform, we request you to review our fee policy, which is hereby incorporated by reference into this ToU. Helllo reserves the right to change its fee policy from time to time. In particular, Helllo may, at its sole discretion, introduce new services and modify some or all of the existing services offered on the Platform. In such an event, Helllo reserves the right to introduce fees for the new services offered or amend / introduce fees for existing services, as the case may be. Changes to the fee policy shall be posted on the Platform and such changes shall automatically become effective immediately after they are posted on the Platform. Unless otherwise stated, all fees shall be quoted in Indian Rupees (INR) and payable to Helllo. You shall be solely responsible for compliance with all applicable laws for making payments to Helllo. You hereby agree that Helllo shall have the right to set off any amounts due and payable by You to Helllo against any payments due from Helllo to You.
You hereby authorise Helllo to collect any other fees as applicable to the consumers on its behalf. You understand that this fee may be retained by Helllo in the event the service’s pertaining to such fees have been provided by Helllo on your behalf.

GST / Taxes

A Vendor agrees that Helllo may offer to provide Express Remittance to eligible Vendors as per payments settlement policy. Express Remittance shall be subject to RBI Intermediary Guidelines and arrangements / directions of the nodal bank. Helllo, at its sole discretion, may make such an offer to eligible Vendors and the same shall not be construed as a right but only as a privilege. Eligible Vendors understand that Helllo reserves the right to withdraw Express Remittance at any time for any violation of the ToU or Helllo’s policies and / or failure by the eligible Vendors to maintain or comply with the parameters as may be decided by Helllo from time to time.
Invoice generation: A Vendor expressly agrees that issuing correct and complete invoice is the sole and primary responsibility of a Vendor. We will assist you with this process by generating an invoice on your behalf. For us to generate these invoices, we would need a digital image of your signature which will be affixed on the invoice. The invoice shall then be generated and sent to the Vendor. The Vendor shall be required to physically sign the invoice, print the invoice and affix the same on the consignment. The invoice generated by Helllo shall be affixed by the Vendor on the consignment. Notwithstanding anything else contained in these terms of use, the Vendor shall be solely liable for any liability which may be imposed by taxation authorities for any discrepancy in the invoices.

In case of any chargebacks levied by the bank, Helllo shall have the right to deduct such chargebacks from Vendor remittances, present and future, and a Vendor’s only remedy will be to discuss and resolve the same with the bank. A Vendor hereby agrees to extend full cooperation in resolving the chargeback disputes raised by a Buyer through the bank and shall provide necessary documentation regarding the transaction to the complete satisfaction of the bank. In case the chargeback is ruled against a Vendor, Helllo shall be entitled and authorised to recover the same from the Vendor to its fullest extent and the bank’s decision shall be final and binding in this regard. In the event Helllo has made any excess payment to the Vendor inadvertently, such excess payments shall be set-off from any future payments payable by Helllo to the Vendor.
Helllo may delay notifying the payment confirmation, i.e. informing the Vendor to dispatch if Helllo deems suspicious or a Buyer conducts high transaction volumes to ensure safety of the transaction and transaction price. In addition, Helllo may hold transaction prices and not inform Vendors to dispatch or remit transaction prices to law enforcement officials (instead of refunding the same to a Buyer) at the request of law enforcement officials or in the event of a Buyer being engaged in any form of illegal activity.

Vendors acknowledge that Helllo will not be liable for any damages, interests, claims etc. resulting from not processing a transaction / transaction price or any delay in processing a transaction / transaction price that is beyond the control of Helllo.
Helllo shall make payments into the bank account provided by a Vendor during the Vendor registration process. Once Helllo has made payments into such a bank account number, Helllo shall be discharged of any / all liabilities towards the Vendor and the Vendor shall not be eligible for any claims whatsoever.

Compliance with Laws

Vendor acknowledges and undertakes the compliance with all applicable laws and also will sign the declarations captured in this ToU.
In the event of sale of jewellery, the Vendor shall provide a hallmark certificate (in accordance with applicable laws) along with the product at the time of delivery. Further, it shall be sole responsibility of the Vendor to comply with hallmarking or other similar provisions applicable for the sale of jewellery and Helllo shall not be liable whatsoever for any non-compliance in this regard.
In the event of sale of jewellery, Vendor shall ensure conduct of Buyer KYC in accordance with the prevention of anti-money laundering laws and other applicable laws. Helllo hereby disclaims any responsibility for conducting Buyer KYC.
Vendor will fully comply with all applicable laws and regulations including but not limited to anti-money laundering (including know your customer and customer due-diligence) and sanctions (economic and trade) enforced by the United Nations, the Republic of India, U.S. Department of Treasury’s Office of Foreign Assets Control (OFAC). Neither party will engage in a transaction pursuant to this agreement that will cause the other party to violate such laws and regulations
Vendor shall ensure that no products are sourced or used in the manufacturing or in the provision of services which originate wholly or in part, from any of the prohibited countries stated in the ‘OFAC Regulations and Other Applicable Sanctions Regulations’. The extant Trade Compliance Policy Statement is available at the Vendor Learning Centre.
If and to the extent that you collect, access, use, store, record, or otherwise process (collectively “Process”) any personally identified or identifiable information such as name, age, gender, email address, physical address, phone number, in any form that can be linked to a specific individual (“Personal Information”) received by you from or on behalf of Helllo (or any Helllo group company) employees, contractors, users, partners, or other third parties or otherwise obtained in connection with performing your obligations under this ToU ('Helllo’s Personal Information'), you agree to:
comply with applicable data protection laws, rules and regulations governing the collection, use, protection, breach notification, retention, disclosure of Personal Information including but not limited to Information Technology Act, 2000 and the Information Technology (Reasonable Security practices and procedures and sensitive personal data or information) Rules, 2011 (“Applicable Data Protection Law”), including any requirements applicable to storage or cross-border transfer of Personal Information outside India;
keep and maintain all Helllo’s Personal Information in strict confidence and the obligation to protect Personal Information shall survive in perpetuity; and
process Helllo’s Personal Information solely to fulfil Your obligations under this ToU and not sell, rent, trade, lease, use for its own advertisement or marketing purposes, or otherwise make an unauthorised disclosure of Helllo’s Personal Information to any third party.
If and to the extent that you provide yours or others’ Personal Information to Helllo for processing, you warrant that such Personal Information was collected lawfully, and there is no restriction on you under the Applicable Data Protection Law, from providing such Personal Information to Helllo or any processing by Helllo under this ToU. We will only use information provided by you in accordance with this ToU and our Privacy Policy available at Helllo.
You undertake sole and exclusive responsibility to ensure that the products you want to list on www.Helllo.in for Sales are permissible for such a Sale and are not prohibited or restricted per one or many conditions imposed by the extant laws of the land, Helllo’s Prohibited and Restricted Items Policy, or other Helllo policies / Indian Laws listed in Vendor Learning Portal.
Products must adhere to the Legal Metrology laws and Indian Labelling requirements by ensuring that the indicated weights and measurement indicated in the products and / or its components are commensurate with the mandatory and legal requirements of the same which make the product and / or components accurate, authentic and secure for consumption / utilisation by the Customer. Helllo does not assume any responsibility for the proceedings undertaken by an aggrieved Customer / Consumer against the Vendor in the event of a non-adherence. However, in the event of a complaint from a Consumer / Customer, the Vendor is obligated to answer queries on the non-adherence to the Legal Metrology Laws, failing which Helllo can temporarily / indefinitely suspend / terminate / block / with-hold your account at its own discretion.

Compliances under The Consumer Protection (E-commerce) Rules, 2020 as amended and if substituted from time to time:

You should not mislead and misguide the Consumer by posting false reviews for your own products / service's quality and features pretending as Consumer on the Helllo Platform.
If in case your products / services are defective, deficient, adulterated or spurious, or if the products or services are not of the features as advertised or as agreed to or delivered late from the stated delivery schedule. You shall provide benefits of Refund, Return / Replacement, Exchange, Warranty and Guarantee, Withdrawal and Cancellation for the products / services listed on the Helllo Platform.
You agree and undertake to comply with:
To register yourself with Helllo Internet Private Limited for selling your products / services on Helllo Platform;
To form a Consumer Grievance Redressal Mechanism to resolve the consumer disputes whenever referred by Helllo Platform;
The products / services offered on the Helllo Platform are consistent with actual quality and features of the products / services as shown on Helllo Platform;
To display your all details such as your company's / Firm’s name, geographic address, customer care details, consumer's review for the product / services listed & other info, if any;
You shall be responsible to display your:
Products / services details on the Helllo Platform, which are required to be displayed as per applicable laws;
Total price of products / services & its breakup with all required charges (delivery charges / postal charges / handling / conveyance charges and applicable taxes);
Manufacturing / packed date, Expiry date of products wherever applicable by law;
Required details of products / services including Country Of Origin to enable the consumer to make the right decision;

To appoint your Grievance Officers;
In case your products are imported it may be by you or from someone else, you need to provide the details such as Name and complete address as “Imported by”;
You shall ensure the authenticity or genuineness of your products / services;
You shall provide updates on shipment and delivery of products / services that are shipped from your premises;
You shall provide the Guarantees or Warranties for your products / services, if applicable.
Compliances under The Legal Metrology (Packaged Commodities) Rules 2011 as amended and if substituted from time to time
Your products / services listed on Helllo Platform has to comply with the Rule 6 (10) of the LM (PC) Rules, 2011;
You shall be responsible for displaying all the product’s label declarations on the Helllo Platform as required under Rule 6 (1) of LM (PC) Rules for the consumer’s review;
Any non compliance by you in regards to your product / services, which get listed on the Helllo Platform, you shall be solely responsible and liable for the legal repercussions;
You shall indemnify and shall keep indemnified Helllo Internet Private Limited for all the direct and indirect losses, damages, fines, penalties, etc., incurred / suffered by the Helllo Internet Private Limited and or as and when imposed by any government offices / authorities due to commission of unlawful act or non commission of lawful act, negligence act by you in regards to your products / services listed on the Helllo Platform.

Helllo may share your information with the Brands / Government authorities / any other authorised personnel in case of any non compliance with the applicable laws and policies of Helllo or this ToU. Helllo also reserves the right to share information pertaining to product images, product descriptions, Vendor details, and any other information to protect Customers from counterfeit products under its Brand Protection Initiative.

Vendor Action Framework

Helllo may take appropriate action against the Vendor for non compliance with any applicable laws as stipulated in this Terms of Use or otherwise applicable to the Product listed by You. This may include but shall not be limited to delisting You or blacklisting You from the Platform. Helllo may assign appropriate penalties for non compliance of this document as deemed appropriate.
The Vendor shall be responsible and liable for any notices / governmental communications received from applicable authorities by Helllo. Vendor shall respond, defend and hold Helllo harmless from any such claims pursuant to any listing by the Vendor.
The Vendor shall be responsible for listing the products under the specified category and shall in no manner list the products in any other category which shall mislead the consumers in any manner. The Vendor shall be responsible for any returns pursuant to manufacturing defect and shall communicate with the manufactures to resolve such situations.
The Vendor shall be responsible for any action / penalty received by Helllo and shall be liable to pay the entire amount of penalty as received by Helllo. Helllo shall not be responsible for any violation of applicable laws by the Vendors.
For more details regarding the Vendor Action Framework, please refer to Helllo’s Prohibited & Restricted Item Policy.

Anti-Corruption

Compliance with Law and Policy:
Vendor agrees that its performance under this Agreement will be in full compliance with the Company’s Global Anti-Corruption Policy (the “Policy”, available at https://Hellloethics.com & https://walmartethics.com) and all applicable anti-corruption laws and regulations, including but not limited to the U.S. Foreign Corrupt Practices Act and the UK Bribery Act. Vendor and the Company agree that in their performance under this Agreement, they will not directly or indirectly offer, promise, give, or authorise the giving of anything of value, or offer, promise, make, or authorise the making of any bribe, facilitation payment or other improper or unlawful payment to any government official, political party, or candidate for public office in order to obtain or retain business, gain any unfair advantage, or influence any act or decision of a government official.

Certification of Compliance:

Vendor agrees to certify its compliance with the applicable anti-corruption laws and regulations by executing a form supplied by the Company for this purpose, either annually or when otherwise requested by the Company.

Right to Audit and Obligation to Cooperate:

Vendor shall keep accurate books, records, and accounts with sufficient detail as to clearly reflect its transactions and disposition of its resources or assets in connection with this ToU. Vendor agrees the Company has the right to audit such transactions at any time and upon reasonable notice. Vendor agrees to (1) provide assistance and cooperation in any investigations involving the Company and Vendor, and (2) submit to due diligence re-screening when requested by the Company.

Training:

Vendor agrees its employees, affiliates, and other representatives responsible for its performance under this ToU will participate in the Company’s anti-corruption training, if requested by the Company.

Subcontractors:
Vendor must obtain prior written authorization from the Company before Vendor engages any subcontractor to perform any services under this ToU requiring interaction with any government Vendor or government official on the Company’s behalf.

Right to Terminate:

If the Company reasonably suspects that the Vendor has engaged in conduct violating the Policy, or any applicable anti-corruption laws or regulations, the Company may immediately suspend payment pending the issue’s resolution. If the Company determines that the Vendor violated the Policy, or any applicable anti-corruption law or regulations, the Company may terminate the ToU. The Company may also suspend payment and suspend or terminate the ToU if the Vendor does not comply with the ongoing anti-corruption compliance obligations set forth in this ToU or if Vendor does not successfully complete due diligence re-screening.

Form of Payment:

The Parties agree all payments made by the Company to the Vendor pursuant to this ToU shall be made only after receipt by the Company of an invoice detailing the products or services for which Vendor is seeking payment. All payments under this ToU shall: (i) be made solely by check or wire transfer for the benefit of, and to the account of, Vendor and not to any individual employee or representative of Vendor; (ii) be denominated in functional currency; and (iii) not be in cash or bearer instruments.

Obligation to Provide Information:

If for any reason, the Vendor proposes to materially change ownership or management or its current shareholders or partners transfer control of the Vendor to a third party or a third party assumes control of the Vendor, the Vendor must notify the Company within thirty (30) days of such change in writing. In such cases, Vendor may be resubmitted through the Company’s due diligence and approval procedure for third-party intermediaries. The Vendor agrees to provide timely information to the Company regarding any changes to the representations made in this ToU.

No Government interaction:

Vendor agrees that neither Vendor nor any of its employees, agents and representatives, and any persons associated with Vendor are authorised to engage or interact with any government Vendor or official for or on behalf of either Helllo, directly or indirectly, in any transaction or business activity for any purpose, including but not limited to obtaining a permit, licence or other type of authorization, whether at a local, regional or national level. In the event that any form of interaction with a government entity or government official is required in relation to Vendor’s engagement, directly and / or indirectly, with Helllo, the Vendor shall obtain prior written authorization from Helllo before proceeding with the engagement or interaction.
Anti-Corruption Clauses under Helllo Samarth Program:

Compliance with Law and Policy:

Vendor is familiar with Helllo’s Anti-Corruption Policy (the “Policy”). Vendor agrees that in connection with its activities under this TOU, neither the Vendor nor any agent, affiliate, re-grantee, director, employee, or other person acting on its behalf will offer, promise, give, or authorize the giving of anything of value, or offer, promise, make, or authorize the making of any bribe, rebate, payoff, influence payment, kickback, or other unlawful payment, to any government official or political party in order to obtain or retain business, gain any unfair advantage, or influence any act or decision of a government official.

Compliance Certifications:

If requested by Helllo, the Vendor shall deliver a written statement signed by its legal representative, in which it certifies that it understands, is aware of, and has duly complied with the statement above and all applicable anti-corruption laws. During the term of the TOU, such certification may be requested by Helllo on an annual basis, or as otherwise required by Helllo.

Audit Rights:

The Vendor shall keep its books, records, and accounts with sufficient detail and precision as to clearly reflect its transactions and the use or disposition of its resources or assets. The Vendor agrees that Helllo has the right to audit the transactions related to the Vendor’s execution of its obligations under this TOU, or its use of the Benefits under this TOU, at any time and upon reasonable notice.

Right to Terminate:
In the event that Helllo determines, in its sole discretion, that the Vendor has engaged in conduct that violates the Policy or the applicable anti-corruption laws and regulations, Helllo immediately shall have the right to suspend future Benefits and to suspend or terminate the TOU.

Government Affiliations:
The Vendor represents that it has informed Helllo if any of its directors, officers, shareholders, or key persons (individuals who will have a significant role in handling the receipt of Benefits of the Vendor or involved in daily operations) are government officials. The Vendor represents that it has informed Helllo of any close family relationships between any of its directors, officers, employees, shareholders, agents, or representatives and any government officials. The Vendor agrees to notify Helllo if (a) any such close family relationships arise during the term of this TOU or (b) any director, officer, employee, shareholder, agent, or representative becomes a government official during the term of this TOU. Close family relationships means parents, siblings, spouses, spousal equivalents, and children.
The Vendor represents that it has informed Helllo if any of its directors, officers, shareholders, or key persons (individuals who will have a significant role in receipt of the Benefits of the Vendor or involved in daily operations) of any entity that holds any financial interest in the Vendor is a government official. The Vendor agrees to notify Helllo if any such officer, director, shareholder, or owner becomes a government official during the term of this TOU.

Material Change of Business, Management Structure, or Control

If for any cause or reason, the Vendor proposes to materially change the board, management, or purpose or mission of its nonprofit organization, or has knowledge that its directors or executives have the intention to do so, or its current directors or executives transfer control of the Vendor to a third party or a third party assumes control of the Vendor, the Vendor must notify Helllo in writing of the change at least thirty (30) days in advance of such change, or within three (3) business days of obtaining knowledge of the change. In such a case, the Vendor may be resubmitted through the due diligence and approval procedure for third-party intermediaries in accordance with Helllo’s Anti-Corruption Policy, of which the Vendor declares it is aware. Helllo reserves the right to opt for the early termination of the TOU, at its discretion and free from any liability, based on the results of the new due diligence and approval process.

Form of Payment:
All payments under this Agreement, if any, shall: (i) be made solely by check or wire transfer for the benefit of, and to the account of, the Vendor and not to any individual employee or representative of the Vendor; (ii) be denominated in INR; and (iii) not be in cash or bearer instruments

Obligation to Provide Information:
The Vendor agrees to provide timely information to Helllo regarding any changes to the representations made in this TOU.

Cooperation with Investigations:
The Vendor agrees to provide assistance and cooperation in any investigations related to the use of the Benefits received under this TOU.

Training
The Vendor agrees that any of Vendor’s employees who will interact with the government will participate in anti-corruption training, if requested by Helllo.

Product Description
Helllo does not warrant that product description or other content on the Platform is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

Audits
Helllo shall have the right to inspect and audit Vendor’s records and premises / place of business through itself or through Helllo approved third party testing agencies. Cost of such an audit shall solely be borne by Helllo unless the audit reflects discrepancy in Vendor accounts / non-compliance with Helllo’s Vendor policies, in which case the cost of audit shall be borne by the Vendor.

Breach
Without limiting other remedies, we may limit your activity, immediately remove your information, warn other users of your actions immediately, temporarily / indefinitely suspend / terminate / block your account and / or refuse you access to the Platform, or put your account on hold, in the event of, including but not limited to, the following:

if you breach the ToU, privacy policy or other policies such as Prohibited & Restricted Item Policy, etc.;
if we are unable to verify or authenticate any information you provide;
if it is believed that your actions may cause legal liability for you, other users, or us; or
if you do not produce the legal requirement documents such as the documents required for product sales in the Drugs and Cosmetics category, the BIS licence documents, the Brand Authorisation letter, or a Trademark registration proof, as may be required by the Helllo Authorities.
We may at any time, at our sole discretion, reinstate suspended Vendors. A Vendor that has been suspended or blocked may not register or attempt to register with us or use the Platform (through itself or any other entity or legal form) in any manner whatsoever until such time that such a Vendor is reinstated by us. Notwithstanding the foregoing, if you breach the ToU or other rules and policies, we reserve the right to recover any amounts due and owed by you to us and take strict legal action, including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.

Indemnity
You shall indemnify and hold harmless Helllo its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees from any claim, demand, or actions including reasonable attorneys' fees made by any third party or penalty imposed due to or arising out of your breach of the ToU, privacy policy and other policies or your violation of any law, rules, regulations or the rights (including infringement of intellectual property rights) of a third party.

Trademark Complaint
Helllo respects the intellectual property of others. In case you feel that your trademark has been infringed, you can write to Helllo at [email protected] or you can contact us through this link -Vendor.Helllo.in

Copyright Complaint
Helllo respects the intellectual property of others. In case you feel that your work has been copied in any way that constitutes copyright infringement you can write to Helllo at [email protected] or raise an incident from your Vendor dashboard.
Trademark, Copyright and Restriction

The Website is controlled and operated by Helllo and products are sold by respective registered Vendors. All material on the Platform, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks and other intellectual property rights. You must not copy, reproduce, republish, upload, post, transmit, or distribute Helllo’s or other Vendors’ material in any way, including by email or other electronic means and whether, directly or indirectly, you must not assist any other person to do so. Without the prior written consent of the owner, modification or use of the material on any other website / networked computer environment or for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks, and other proprietary rights is prohibited. Any use for which you receive any remuneration, whether money or otherwise, is a commercial use for the purposes of this clause.

Limitation of Liability
IN NO EVENT SHALL Helllo BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THE ToU, EVEN IF Helllo HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.

Applicable Law
The ToU shall be governed, interpreted, and construed in accordance with the laws of India. The place of jurisdiction shall exclusively be Bangalore.

Jurisdictional Issues / Sale in India Only

Unless otherwise specified, the material on the Website is presented solely for the purpose of sale in India. Helllo makes no representation that the material on the Website is appropriate or available for use in other locations / countries other than India. Those who choose to access the Website from other locations / countries other than India do so on their own initiative and Helllo is not responsible for supply of products / refund for the products ordered from other locations / countries other than India and compliance with local laws, if and to the extent local laws are applicable.

Vendor Declarations

We, hereby represent, warrant, covenant and undertake to ensure that we have obtained and shall continue to maintain in force all licences, registrations, permissions, authorisations, certifications, compliances and permits needed to manufacture, import, store, display, exhibit for sale, advertise, distribute, market, supply and sell the respective products (“Products”) on the application / app, website of Helllo Internet Private Limited (Helllo) under applicable laws, legislations, notifications, notice, circulars, orders, directions, clarifications, advisories, etc. (now in effect or introduced in future) as amended from time to time, including but not limited to the following:
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Declaration By Vendors

1.Cosmetic Drugs and Cosmetics Act, 1940, Cosmetics Rules, 2020, in each case, as amended from time to time. We hereby undertake to ensure that:
We shall comply with the provisions of Chapter III, IV, V, VI, IX read with relevant Schedules including Schedule IX of the Cosmetics Rules, 2020.
We shall comply with such further requirements, if any, as may be specified, by the Government of India, under the Act and the Rules, made thereunder.
For all times during which we may advertise, distribute, market, supply or sell the Products to / on Helllo, the above representation, warranty, covenant and undertaking remains true and correct in all respects and that we are in full compliance with all applicable laws.
For all the times we shall ensure that listings on the platform shall not include over-the-counter medicines or prescribed medicines under cosmetics verticals in any form or manner whatsoever, will be considered as irreparable breach for Helllo and Helllo shall take appropriate actions as per the law and internal guidelines.
We hereby also undertake to ensure that in an event we are manufacturing/ importing the Products in addition to selling them, we shall comply with the below norms:
We shall comply with all the conditions imposed on the manufacturer or importer for the manufacture / imports of cosmetics as required under the provisions of the Cosmetics Rules, 2020.
Every cosmetic manufactured / imported by us for sale or for distribution in India shall conform to the standards laid down by the Bureau of Indian Standards as referred to in the Ninth Schedule.
We declare that no cosmetic manufactured / imported by us has been tested on animals.
We shall inform Helllo, in case of any change in respect of labelling or composition or testing of licensed product or its specifications within 15 (fifteen) days along with an undertaking that products comply with standards laid down by the Bureau of Indian Standards as referred in the Ninth Schedule.
The substances used in the formations of every cosmetic manufactured / imported by us for sale or for distribution in India shall conform to the standards laid down as per IS4707-under part1 and part 2 of the Tenth (X) Schedule.
2. BIS Certification
The Bureau of India Standards Act 1986 ('BIS Act'), Electronics and Information Technology Goods (Requirements for Compulsory Registration) Order 2012, all applicable Quality Control Orders issued under the BIS Act, ISI Mark Scheme, Energy Conservation Act 2001 & rules and regulations made thereunder and all applicable legislations under BIS CRS / BIS - ISI BEE Product Safety and Standards Regulations, in each case, as amended from time to time. We have obtained and shall continue to maintain in force, all certificates and authorisations needed under applicable laws for lawful sale of the Products.
3.Products containing part of animal
Corals, Seashell, Shankha, Real insect key-chains, which we sell through the portal Helllo.in are not prohibited or scheduled animals under Wildlife Act, 1972, as defined under the extant laws. Also, herewith we confirm that, we are not selling any of the scheduled animal or Animal articles or part thereof as scheduled and prescribed under Wildlife (Protection) Act 1927.
4.Products containing Plastic
The Plastic Waste Management Rules, 2016, as amended from time to time and the Environment (Protection) Act, 1986, as amended from time to time. We have obtained and shall continue to maintain in force all certificates and authorisations, provisional certificates wherever required under applicable laws for lawful sale of the Products.
5.Manjha
Orders of the National Green Tribunal vide Execution Application No. 06/2020 in OA No. 384/2016 imposing a total ban on sale of any synthetic manjha/nylon thread or similar thread coated with synthetic substances for kite-flying.
6.Gold Jewellery
The Bureau of India Standards Act 1986, Bureau of Indian Standards (Hallmarking) Regulations, 2018 and Hallmarking of Gold Jewellery and Gold Artefacts Order, 2020 and all applicable legislations under BIS CRS/ BIS- ISI Product Safety and Standards Regulations, in each case, as amended from time to time.
We hereby undertake that as stipulated under the Hallmarking of Gold Jewellery and Gold Artefacts Order, 2020, we will be selling the Products procured through certified sales outlets, after fulfilling the terms and conditions of certificate of registration as specified in regulation 5 of the Bureau of Indian Standards (Hallmarking) Regulations, 2018.
7.WPC and TEC
The Indian Wireless Telegraphy Act, 1933, Wireless Planning commission No. ETA- WPC/Policy/2018-19, The Indian Telegraph Act, 1885, The Indian Telegraph (Amendment) Rules, 2017, Mandatory Testing and Certification of Telecom Equipment (MTCTE) notification & Bureau of Energy Efficiency - March, 2002 all applicable legislations, in each case, as amended from time to time through amendments, notifications, clarifications, etc.
8.National Honour
We have obtained and shall continue to maintain in force all licences, permissions, authorisations and permits needed to distribute, market, supply and sell the National Emblem, Flag and other products related to national importance on Helllo under applicable laws, from time to time, including State Emblem of India (Prohibition of Improper Use) Act, 2005, The Prevention of Insults to National Honour Act, 1971 (now, the Prevention of Insults to National Honour (Amendment) Act, 2003), The Flag Code of India, 2002, in each case, as amended from time to time through amendments, notifications, clarifications, etc.
9.Drugs and Allied Products
Drugs and Cosmetics Act, 1940, The Medical Devices Rules, 2017, The Drugs Price Control Order, 1995, Drugs & Magic Remedies (Objectionable Advertisement) Act , 1954 and rules made there under, Poison Act, 1919, Narcotic Drug & Psychotropic Substance Act, 1985, Pharmacy Act, 1948, Pharmacy Practice Regulation, 2015, in each case, as amended from time to time through amendments, notifications, clarifications, etc.
We shall comply and undertake that we shall not be selling/listing drugs covered under the categories of Schedule H, H1, G, Narcotic and Psychotropic as referred to in the Narcotic Drugs and Psychotropic Substances Act, 1985, tranquillisers and the drugs as specified in the Schedule X of Drugs and Cosmetics Rules, 1945 on the platform.
Every product manufactured/imported by us for sale or for distribution in India shall conform to the standards laid down by Govt Authorities, Acts & Rules there under mentioned above.
We shall comply and undertake that we shall not be selling/listing drugs covered under the categories of the Narcotic and psychotropic as referred to in the Narcotic Drugs and Psychotropic Substances Act, 1985, tranquillisers and the drugs as specified in the Schedule X of Drugs and Cosmetics Rules, 1945 on the platform.
We shall also refrain in promoting medicinal products which will otherwise fall under the definition of Drugs & Magic Remedies, 1954, and rules made there under.
We shall desist ourselves from promoting misbranded, counterfeit, spurious products.
We shall abide by the product recall requirement as and when notified by Government Authorities / manufacturer.
We shall comply with such further requirements, if any, as may be specified, by the Government of India, under the Act and the Rules, made thereunder.

10.Cigarette & other tobacco products & ENDs
We shall not distribute, market, supply and sell the respective cigarettes and other tobacco products or any part thereof to/on Helllo Internet Private Limited (Helllo) and shall be in compliance with, the Cigarettes and Other Tobacco Products (Prohibition of Advertisement and Regulation of Trade and Commerce, Production, Supply and Distribution) Act, 2003, rules made thereunder, The Prohibition of Electronic Cigarettes (Production, Manufacture, Import, Export, Transport, Sale, Distribution, Storage and Advertisement) Act , 2019 as amended from time to time through amendments, notifications, clarifications, etc.

11.Product with Khadi Mark
The Khadi and Village Industries Commission Act, 1956, rules and regulations made thereunder, in each case, as amended from time to time through amendments, notifications, clarifications, etc.
12.Antiquities and Art Treasures
If any of your items listed on the Platform qualifies as an 'Antiquity' or 'Art treasure' as defined in the Antiquities and Art Treasures Act, 1972, ('Artwork'), you shall indicate that such Artwork is 'non-exportable' and sold subject to the provisions of the Act, and shall ensure that it is not delivered to any Buyer at any place outside India.
13. Infant Milk Substitutes
The Infant Milk Substitutes Feeding Bottles and Infant Foods (Regulation of Production, Supply and Distribution) Act, 1992 as amended from time to time through amendments, notifications, clarifications, etc.
14. Food Products
The Food Safety and Standards Act, 2006, Food Safety and Standards (licensing and registration of food business), Regulations, 2011 including all applicable regulations made thereunder, in each case, as amended from time to time.
We shall ensure the information provided by me on the website or mobile app regarding product name, product description and its applicable attribute is true in nature.
We further represent and warrant that:
The FSSAI licence number granted to me by the Food Safety and Standards Authority of India (“FSSAI Licence”) is indicated by me on the Helllo platform.
I shall display the FSSAI Licence/ Registration on the Platform.
Legible and clear picture of the “principal display panel” of pre-packed food shall be made available by me for viewing by Customers on the platform, if applicable to the Products, except batch number/lot number, best before, expiry date, date of manufacturing packing and MRP;
Any food article delivered to the consumer by me or on my behalf shall have a shelf life of 30 percent or 45 days before expiry at the time of delivery to the consumer, or as amended under applicable laws from time to time.
All mandatory food information mentioned in the Food Safety and Standards Act, 2006, and the rules and regulations made thereunder shall be made available to Customers for viewing without charging supplementary costs and shall be made available before the purchase is concluded.
No misleading information/false claims to the product or misleading images of food products are/shall be made available by me;
We shall ensure that all basic hygiene and sanitary practices mentioned in the Schedule 4 of Food Safety and Standards (Licensing and Registration of Food Businesses), Regulations 2011 are complied with.
We shall comply with all applicable provisions of the, Food Safety and Standards (Packaging) Regulations, 2018 & Food Safety and Standards (Labelling and Display) Regulations, 2020, as amended from time to time.
We shall ensure that every package of food distributed, marketed, supplied or sold by me shall carry the following information on the label, as per applicable laws, products categories and specifically the Food Safety and Standards (Packaging) Regulations, 2018 & Food Safety and Standards (Labelling and Display) Regulations, 2020,, namely as applicable:
The Name of Food;
List of Ingredients;
Nutritional information;
Declaration regarding Veg or Non veg;
Declaration regarding Food Additives;
Declaration regarding allergens;
Name and complete address of the manufacturer with FSSAI licence number as applicable;
The package of food shall carry the name and complete address of the importer in India where an article of food is imported into India;
Net quantity;
Lot/Code/Batch identification;
Date of manufacture or packing;
Best Before and Use by Date;
Country of origin for imported food;
Instructions for use;
Customer care details;
Retail sale price.
We shall comply with all applicable provisions of food safety audits for high-risk food categories under the Food safety and standard (Food safety auditing) regulation, 2018 as applicable to products.
We shall ensure all food must be supplied/delivered in a way that ensures its fitness for human consumption. As appropriate to the product, the temperature and other necessary conditions shall be maintained as applicable to products.
We hereby undertake to ensure that for all times during which the retail licence is not applicable as per the applicable laws, the Vendor shall furnish the manufacturing licence to Helllo as per all applicable laws as amended from time to time.
Further, we hereby represent, warrant, covenant and undertake that we will adhere to the requirements laid down under the following regulations for all the products sold on Helllo:
The Legal Metrology Act, 2009, the Legal Metrology (Packaged Commodities) Rules, 2011 and the Legal Metrology (Packaged Commodities) Amendment Rules, 2017 and 2021, Extensions and FAQs 2022, as amended from time to time and have obtained and shall continue to maintain in force all certificates and authorisations needed under applicable laws for lawful sale of the products.
The Consumer Protection (E-commerce) Rules, 2020, as amended from time to time including but not limited to ensuring that descriptions, images and other content pertaining goods or services on the platform is accurate and corresponds directly with the appearance, nature, quality, purpose and other general features of such goods or services.
Foreign Exchange Management Act, 1999, and the rules made and notifications issued thereunder and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000, as amended by the Information Technology (Amendment) Act, 2008, Prevention of Money Laundering Act, 2002, and the rules made there under, Foreign Contribution Regulation Act, 1976, and the rules made there under, Income Tax Act, 1961, and the rules made there under, Export Import Policy of Government of India, applicable to them respectively for using Payment Facility.
We also understand and confirm that we will not be listing any products that are sourced or used in the manufacturing or in the provision of services which originate wholly or in part, from any of the prohibited countries stated in the ‘OFAC Regulations and Other Applicable Sanctions Regulations’, which includes Iran, Cuba, North Korea (Democratic People’s Republic of Korea), Syria, Ukraine (limited to Crimea, Donetsk, Luhansk regions) and we are in compliance with all applicable laws as amended from time to time.
We acknowledge that Helllo has relied on this undertaking and that any breach thereof will cause irreparable harm to Helllo and we unconditionally undertake to make Helllo good and hold it harmless against any breach thereof immediately upon request, from time to time, without protest or demur. Further, we shall immediately notify Helllo, in writing, upon the lapse of any necessary certificates or authorisations and/or in case of receipt of any order, demand, warrant or document or any regulatory action with respect to such certificates / authorisations.
In the event the relevant authority demands the certificate to Helllo, we shall produce a copy of the said certificate at the earliest. Any delay in producing the certificate / absence of a certificate that leads to any loss / penalty to Helllo shall be recovered from the Vendor providing the declaration within 7 days from such demand.
We acknowledge and agree that Helllo shall be permitted to assign or otherwise furnish this undertaking to any authority or person.
The courts in Bengaluru shall have exclusive jurisdiction on any matters set forth herein and this will be governed by the laws of the Republic of India.
Any notice given by Helllo to us through email registered with them or at our address registered with them shall be deemed received one (1) business day after an email is sent and in case of post, three (3) business days, and, if hand delivered, on delivery. We undertake to keep Helllo updated with any changes to our registered information.
By agreeing to the Terms of Use captured herein, we acknowledge that the declarations stated above are true and accurate and we agree to be bound by it to the extent applicable to the Product sold by us on the Platform.

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